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General Terms And Conditions


  1. Parties. Customer is a Shipper and/or Consignee of certain goods it wishes to have transported. GOAT registered as a transportation freight broker with the Federal Motor Carrier Safety Administration (“FMCSA”). GOAT is not acting as either a Motor Carrier, or Common Carrier, or Contract Carrier within the meaning of USC Title 49. GOAT contracts with various freight carriers “(Carriers”) on behalf of Customer for the purpose of arranging transportation of Carrier’s goods in interstate and foreign commerce (the “Shipment”). GOAT reserves the right, in its sole discretion, to refuse any shipment at any time. GOAT and the Customer may be collectively referred to as the “Parties” or individually either may be referred to as “Party” in the Agreement.

  2. Relationship with Carriers.  Such freight Carrier or Carriers that are engaged to transport the Shipment will be subject to all state and federal laws and regulations applicable to the transportation of the Shipment and, therefore, will be exclusively liable for the Shipment. Customer understands and agrees that the Carrier that takes possession of the freight and actually transports the Shipment will be exclusively responsible for the transportation and delivery of the Shipment. GOAT is not a Carrier. Because GOAT is not a common carrier or a carrier of any kind, it reserves the right, in its sole discretion, to refuse any shipment at any time.

  3. Tariffs; Terms and Conditions of Carrier. In the event of a conflict in the terms of this Agreement and applicable tariff then in effect with the carrier, this Agreement shall apply to the transport and shall take precedence in the interpretation of the rights and obligations of the Parties. Customer is responsible for requesting and reviewing Tariffs in effect with a designated Carrier. GOAT is not obligated to provide copies of motor carrier tariffs, or any information contained therein, to Customer.

  4. Bills of Lading. The Customer is to use the GOAT’s system-generated Bill of Lading (“BOL”). The Customer shall complete all the appropriate documents required for carriage, in light of the services being sought, and the pick up or destination requested. In the event the Customer fails to timely and properly complete the appropriate documents, GOAT may at its option, but without obligation, complete, correct or replace the documents. If a substitute form of BOL is needed to complete delivery of this shipment for any reason and GOAT completes that document, the terms of the completed BOL will govern and GOAT will be exonerated from all liability for undertaking such actions on behalf of the Customer including specifically liability for, in whole or in part, negligence by GOAT. All Bills of Lading are non-negotiable and will have been prepared by the Customer or by GOAT on behalf of the Customer in accordance with the Customer’s instructions and approved by the Customer, and shall be deemed, conclusively, to have been prepared by the Customer. The Customer is to provide the GOAT BOL. GOAT shall have no obligation to make any payments or honor any rate quotes in any of the following instances: (i) the unauthorized alteration or use of bill of lading, or (ii) tendering of shipments to any carrier other than that designated by GOAT, or (iii) the use of any bill of lading not authorized or issued by GOAT.

  5. Customer Obligations: Customer is responsible for providing accurate weights, sizes, dimensions, and descriptions of the Shipment including the freight class and National Motor Freight Classification (“NMFC”) code and failure to do so may result in additional charges. Customer understands that all freight rates are quoted for a business to business delivery and from dock to dock. Residential services are available and are charged as an accessorial service. If residential pickup and/or delivery are requested by Customer, Customer warrants the locations will be accessible to carrier equipment. Customer agrees to provide the means to load and unload the Shipment unless these services have been arranged for as an accessorial service. Customer agrees to ensure the Shipment is properly prepared for transport by the Carrier (with NMFC-compliant packaging and a proper address), and to ensure that any flatbed cargo is properly secured and tarped by the Carrier, unless these services have been arranged for by Customer with GOAT as an accessorial service. Customer also agrees to ensure that the Carrier has obtained any necessary permits for oversize or overweight shipments, unless permitting services have been arranged for by Customer with GOAT as an accessorial service. Customer agrees to pay for all services as actually provided by GOAT and the Carrier..

  6. Customer Representations and Warranties to GOAT. The Customer represents and warrants that at all times during the term of this Agreement, it will be in compliance with all applicable laws, rules, and regulations, including applicable laws relating to customs, import and export required by country to, from, through or over which the shipment may be carried. The Customer agrees to furnish such information and complete and attach to the BOL such documents as are necessary to comply with such laws. Any individual or entity acting on behalf of the Customer in scheduling shipments or undertaking any other performance hereunder warrants and represents that he, she or it has the right to act on behalf of and legally bind the Customer. GOAT assumes no liability for any loss or expense due to the failure of the Customer to comply with this paragraph and Customer shall defend, indemnify and hold GOAT harmless for any claims or damages resulting from violation of this paragraph, including attorney’s fees and costs incurred by GOAT.

  7. Payment. All charges are payable in US Dollars and are due and payable fifteen (15) days from the date of delivery (net/15) or within 15 (15) days after a reasonable time for delivery has elapsed without offset or deduction. Past due invoices shall be subject to an additional charge at the rate of 1½% per month of the average outstanding balance due. All funds received by GOAT will be applied to the oldest (based on pick-up date) invoiced BOL outstanding. Overpayments do not accrue interest. In the event past due invoices are given to an attorney or collection agency for collection, Customer agrees to pay, in addition to the account balance, all interest payments, and collection costs including reasonable attorney’s fees.

  8. Credit Approval. Payment terms and credit limits are subject to credit approval, which shall be determined from time to time, in the sole and absolute discretion of GOAT. The Customer grants GOAT the right to perform such credit and background searches as GOAT deems necessary. When paying by credit card or electronic funds, the Customer agrees it will be responsible for all charges due and owing, including any adjustments, on account or such Customer’s shipment. The Customer authorizes GOAT to charge the Customer’s credit card or bank account for any charges.

  9. Determination of Charges. The Customer shall be liable for all charges payable on account of such Customer’s shipment. Such charges may include transportation, fuel and other applicable accessorial charges, any charges made by the carrier(s) after the shipment, and all duties, customs assessments, governmental penalties, fines and taxes. GOAT reserves the right to amend or adjust charges and to re-invoice the Customer in the following events: (i) if the original quoted amount was based upon incorrect information provided by the Customer; or (ii) if additional services by the carrier were required; or (iii) if the Customer authorized the carrier to perform the pick up, transportation and delivery functions other than contemplated by the BOL. Any dispute by customer of any invoice issued by GOAT shall be made in writing, specifically indicating the nature of the dispute and made within 30 days from the date of the invoice. In the event GOAT does not receive timely written notice of the dispute, the charges will be conclusively presumed to be valid.

  10. Lien. GOAT shall have a lien on the shipment for all sums due it relating to this shipment or any other amounts owed by Customer. Customer authorizes GOAT to advise third parties of asserted liens and to hold possession of any shipment against which a lien is asserted.

  11. Claims and Limitations of Liability. GOAT is not liable for any loss, damage, misdelivery or non-delivery caused by: (i) the act, default or omission of a Carrier; the Customer or any other party who claims interest in the shipment; or (ii) the nature of the shipment or any defect therein; or (iii) a violation by the Customer of any provision of this Agreement, the BOL, the carrier’s tariff, including, improper or insufficient packing, securing, marking or addressing; or (iv) failure to observe any of the rules relating to shipments not acceptable for transportation or shipments acceptable only under certain conditions; or (v) acts of God, perils of the air, public enemies, public authorities, acts or omissions of Customs or quarantine officials, war, riots, strikes, labor disputes, shortages, weather conditions or mechanical delay or failure of vehicles, aircraft other equipment or other force majeure conditions; or (vi) the acts or omissions of any person other than employees of GOAT; or (vii) the selection of carrier for a particular shipment. Customer acknowledges that in order to provide competitive rates for the services, that the parties have agreed as a material term of this Agreement that the risk of loss or damage incurred as a result of GOAT’s alleged liability shall be limited in all circumstances for all total claims to the fees that GOAT has earned with respect to the subject shipment. Customer specifically acknowledges that GOAT shall have no liability for negligent acts or omissions of its employees except to the extent such actions or omissions constitute gross negligence. There is a minimum claim amount of fifty dollars ($50) (after limit of liability rule has been applied) on damage/shortage claims in order for GOAT to file a claim with the carrier. There is a minimum claim amount of fifty dollars ($50) (after the 1/3 rule has been applied) on for concealed damage claims in order for GOAT to file a claim with the carrier.

  12. Insurance. The Customer will look solely to its own insurance, a Shipper’s policy, or insurance provided by the carrier for damage to goods in transit. Each carrier’s governing tariff will determine the standard liability cargo insurance coverage offered on any shipment, subject to any exception value. If the shipment contains freight with a predetermined exception value, as determined by the selected carrier, the maximum exception liability will override the liability coverage otherwise provided by the tariff. The Customer acknowledges a claim for damages does not relieve it for payment under the terms of this Agreement. Timely payment is a condition precedent to the processing of a damage or insurance claim. All freight cargo claims should be submitted immediately to GOAT for transmission to the Carrier or its insurer. GOAT will attempt to assist in the resolution of freight claims, but has no responsibility or liability therefore. Where a damage claim is submitted with carrier on behalf of Customer, GOAT shall have a lien on any amounts recovered to the extent of open past due invoices on the Customer’s account. GOAT has optional Shippers Interest Contingent Cargo Liability Insurance (“Third Party Insurance”) available for purchase by the Customer. GOAT has no responsibility or liability with respect to the issuance or denial of Third Party Insurance, or in the payment or denial of claims.


  14. Rates. “Less than Load” Rates (“LTL”) rates are based on the calculated density and/or freight class as determined by the National Motor Freight Classification (“NMFC”) and are weight based. All displayed transit times are estimates only and do not include day of pickup. LTL pickup dates are not guaranteed. Truckload rates (“TL”) rates are based on Dock Door Pickup/Dock Door Delivery and Shipper Load/Consignee Unload and are mileage based. Additional fees may apply for charges including, Tractor Detention, Trailer Detention, and Driver Assistance. Customer must tender this load to carrier at the agreed upon rate, or pay a “truck ordered, not used” penalty at cost. Air Freight rates are based on the greater of actual or dimensional weight. If an Air Freight shipment contains oversize freight, additional charges and transit delays may apply. Van Line rates are based on mileage, weight (actual or density) and commodity/product type. Flatbed rates are based on transport equipment type, mileage and weight. If a shipment includes over-dimensional freight, additional charges and transit days may apply. All displayed transit times are estimates only and do not include day of pickup. Pickup dates are not guaranteed.

  15. Guaranteed Services. GOAT will provide LTL Guaranteed Services for additional charge, if requested by the Customer. LTL delivery times generally do not begin to run until the day after the pickup of the shipment, except as otherwise noted by the carrier selected. Guaranteed Service transit times do not include holiday and/or “no service” days as defined by the individual carrier. The Customer is liable for all charges related to the shipment. In the event of a carrier’s failure to comply with the guaranteed service requested, the Customer shall have fourteen (14) days from the actual delivery date of shipment to file a written claim request with GOAT. If GOAT does not timely receive a claim request within fourteen (14) days, the service provided by the LTL carrier will be deemed to have met all guaranteed service standards and the claim request will be considered invalid and denied. In the event of the carrier’s failure to comply with the guaranteed service requested and after the carrier has agreed to liability and has paid the amount to Customer to GOAT, GOAT will credit the account of Customer with such amount and paid by the carrier. In no event shall GOAT be liable, nor will any account be credited if the Customer does not use GOAT’s BOL.

  16. Preparation of Shipment: Unless otherwise stated in a special agreement accepted in writing by both Parties, Customer is responsible for proper preparation, packing, load securement and addressing of the Shipment. Unless otherwise stated, Customer is responsible for providing the means to load and unload the Shipment.

  17. GOAT Cancelation. GOAT may cancel this Agreement and refuse to undertake any service on behalf of Customer if any of the following occur: BOL is not signed by Customer, BOL attempts to designate GOAT as the “Carrier,” unauthorized alteration or unauthorized use of the BOL, shipments tendered to any carrier other than that designated by GOAT, LTL shipments tendered with any BOL not issued by GOAT, Customer account with GOAT falls into poor standing.

  18. Attorneys’ Fees. Should any legal proceeding be commenced between the Parties concerning the terms of this Agreement, or the rights and duties of the Parties, the prevailing party in such proceeding shall be entitled, in addition to such other relief as may be granted, to costs, expenses and reasonable attorney fees.

  19. Binding Nature of Agreement; Assignment. This Agreement shall be binding upon and inure to the benefit of the Parties hereto and their respective heirs, personal representatives, successors and assigns, except that no party may assign, delegate or transfer any of its obligations under this Agreement without the prior written consent of the other party hereto, which consent shall not be unreasonably withheld.

  20. Headings. The headings used in this Agreement are used for administrative purposes only and do not constitute substantive matter to be considered in construing the terms of this Agreement.

  21. Acceptance. This Agreement shall be binding upon Customer’s utilization of GOAT’s services, payment for services rendered by GOAT, by acceptance of a quote for services issued to Customer by GOAT, or by other acknowledgment by the Customer.

  22. No Other Parties to Benefit. This Agreement is made for the sole benefit of the Parties hereto and their successors and permitted assigns. Except as expressly provided herein, no other person or entity is intended to or shall have the rights or benefits hereunder, whether as third-party beneficiaries or otherwise.

  23. Remedies. In the event of a breach of this Agreement or any term hereof by any party, the other Party shall have all right and remedies available at law, in equity, or under the terms of this Agreement, except as otherwise limited herein.

  24. Construction. This Agreement is intended to express the mutual intent of the Parties hereto, and irrespective of the identity of the Party or counsel who prepared this document, no rule of strict construction shall be applied against any Party.

  25. Governing Law; Forum; Venue. This Agreement is deemed executed, delivered and performed in the State of Michigan, and the substantive laws of the State of Michigan and Federal law as applied in Michigan without reference to choice of law principles and specifically excluding the United Nations Convention on Contracts for the International Sales of Goods, shall govern its interpretation and enforcement. Any action brought to interpret or enforce any provisions of this Agreement, or otherwise relating to or arising from this Agreement, shall be commenced and maintained in the State of Michigan or the United States District Court, Western District of Michigan and each Party consents to jurisdiction and venue in such court for such purposes.

  26. Modification and Complete Agreement. No provision of this Agreement shall be amended, waived or modified except by an instrument in writing signed by the Parties hereto (except as permitted expressly by this Agreement). This Agreement contains the entire agreement between the parties hereto with respect to the matters covered herein. This Agreement supersedes all agreements or documents entered into between the parties.

  27. No Waiver: The failure of GOAT to insist upon the prompt and punctual performance of any term or condition in this Agreement, or the failure of GOAT to insist upon or exercise any right or remedy under this Agreement on any one or more occasions, shall not constitute a waiver of that or any other term, condition, right or remedy on that or any subsequent occasion.

  28. Method of Payment: Unless Customer is registered under a plan offering an alternative payment method, Customer must provide a credit card account number which is issued in Customer’s name or which Customer is authorized to use when registering for the Services. This card will be used as Customer’s primary method of payment. All payments shall be made pursuant to the terms of the pricing and other information relating to the Services selected. By agreeing to these General Terms and Conditions, Customer is authorizing and directing GOAT to automatically charge any amounts payable by Customer in connection with Customer’s use of transportation services to the credit card Customer provided in the registration process or such credit card number Customer may provide thereafter. It is Customer’s responsibility to update the credit card information that Customer uses to pay for the services. If Customer bills its use of GOAT’s Services to its credit card, Customer’s right to use the Services is subject to any limits established by Customer’s credit card issuer. If Customer does not update its credit card information, GOAT may suspend Customer’s use of the Services or, at GOAT’s option, may automatically move Customer onto another bill payment arrangement. GOAT may also make other billing options available. If GOAT makes other billing options available, Customer agrees to abide by terms and conditions applicable to those options.

  29. Changes in General Terms and Conditions: GOAT shall have the right at any time to change or modify the terms and conditions applicable to Customer’s uses of GOAT’s Services, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to electronic or conventional mail, or by any other means by which Customer obtains notice thereof. Any use of GOAT’s Services by Customer after such notice shall be deemed to constitute acceptance by Customer of such changes, modifications or additions.

  30. Materiality. All covenants, agreements, representations and warranties made herein shall be deemed to be material and to have been relied on by the Parties in entering into this Agreement and shall survive the acceptance of this Agreement.

  31. Severability; Integration. The inapplicability or unenforceability of any provision of this Agreement shall not limit or impair the operation or validity of any other provision of this Agreement. This Agreement and the documents incorporated into this Agreement by reference, constitutes and embodies the full and complete understanding and agreement of the Parties hereto and supersedes all prior understandings, whether oral or written. No representation, promise, inducement or statement of intention has been made by any Party hereto which is not contemplated by or embodied in this Agreement, and no Party hereto shall be bound by or liable for any alleged misrepresentation, promise, inducement or statement of intention not so set forth.

  32. Additional Instruments and Acts. The Parties to this Agreement shall execute (with acknowledgment or in affidavit form, if required) any further or additional instruments, and shall perform any acts, which are or may become reasonably necessary to effectuate and carry out the purposes of this Agreement, without the necessity of incurring any additional expense.

  33. Interpretation. In this Agreement the singular includes the plural, and the plural the singular; words importing any gender include the other genders; references to “writing” include printing, typing, lithography and other means of reproducing words in a tangible visible form; the words “including,” “includes” and “include” shall be deemed to be followed by the words “without limitation.”